Shipping Policy

1. Shipping Locations
We ship domestically within the United States from our warehouse located in Oakland, California. Unfortunately, we do not currently ship internationally.

2. Processing Time
Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed beyond the anticipated processing time. We will notify you via email if there is a significant delay in processing your order.

3. Shipping Methods and Rates
We offer several shipping methods to meet your needs. Shipping rates are calculated based on the weight of your order and your location. You can select your preferred shipping method at checkout. 

- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: next business day

4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order on our website or through the carrier’s website.

5. Delivery Issues
If you experience any issues with the delivery of your order, such as delays or non-delivery, please contact us at hello@thisisbabas.house. We will work with you to resolve the issue.

6. Lost or Damaged Items
In the unfortunate event that your order is lost or damaged during shipping, please contact us within 15 days of the estimated delivery date. We will work with you to file a claim with the carrier and resolve the issue promptly.

7. Returns and Exchanges
For information on our returns and exchanges, please refer to our Refund Policy.

8. Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer service team at hello@thisisbabas.house.